Documentation
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CRM API
- Adding/Updating Contacts
- List Filter/Search Contacts
- Contact Timeline Actions
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- Adding/Updating Company
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- List Filter/Search Activities/Tasks
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- Contact Messages
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Phone API
- Send SMS
- Search Phone Numbers
- Order Phone Number
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- Check Number Block Status
- List Phone Sub Accounts
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- List Phone Numbers Per Sub Account
- System API
- Service/Tickets API
- API - Premium Edition
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- Enabler API
- SMS Error Codes
This is list with all error codes for Text Messages (SMS)
Error Types
- HUBB UCS Detected Client Errors
- Carrier Reported Client Errors
- HUBB UCS Service Failures
- Carrier Reported Service Failures
- Carrier Errors with Ambiguous Cause
HUBB UCS Detected Client Errors
A 4xx code indicates that HUBB UCS or the downstream carrier has identified some element of the message request unacceptable. Repeating the request will produce the same result.
| Code | Description |
|---|---|
| 4001 | Message was rejected for reasons other than those covered by other 4xxx codes |
| 4121 | Rejected as SPAM |
| 4301 | Malformed message encoding |
| 4302 | Malformed From number |
| 4303 | Malformed To Number |
| 4350 | Malformed message encoding |
| 4401 | Message is looping from carrier back to HUBB |
| 4403 | Messaging forbidden on From number |
| 4404 | Messaging forbidden on To number |
| 4405 | Unallocated from number |
| 4406 | Unallocated to number |
| 4410 | Could not download media |
| 4411 | Combined size of media too large |
| 4420 | No Route to Destination Carrier |
| 4421 | No Route to Destination Carrier |
| 4431 | Messaging on shortcode forbidden |
| 4432 | Messaging to country forbidden |
| 4433 | Messaging on Toll Free Number Forbidden |
| 4434 | Messaging to Toll Free Number Forbidden |
| 4435 | Too Many Recipients |
| 4451 | Invalid User Id |
| 4452 | Invalid Application Id |
| 4470 | Rejected as SPAM (future) |
| 4481 | From Number in black list |
| 4482 | To Number in black list |
| 4492 | Message to emergency number forbidden |
| 4493 | Unauthorized |
Carrier Reported Client Errors
| Code | Description |
|---|---|
| 4700 | Carrier Rejected as Invalid Service Type |
| 4720 | Carrier Rejected as Invalid Destination Address |
| 4740 | Carrier Rejected as Invalid Source Address |
| 4750 | Carrier Rejected Message |
| 4751 | Message too long for carrier |
| 4770 | Carrier Rejected as SPAM |
| 4775 | Carrier Rejected due to user opt out |
| 4780 | Carrier rejected due to P2P volumetric violation |
| 4721 | TN on deactivation list |
| 4790 | Carrier Rejected Due to Short Code Restriction |
| 4791 | Carrier Rejected Short Code Campaign Not Allowed |
| 4792 | Carrier Rejected Short Code Not Provisioned |
| 4793 | Carrier Rejected Short Code Expired |
HUBB UCS Service Failures
A 5xx code indicates that either HUBB UCS or the downstream carrier has reported a service failure. For HUBB UCS failures, the customer can retry the request and expect a different result. For carrier errors a retry may also yield a different result however the customer should limit to a single retry attempt as the error encoding schema and strategy varies greatly by carrier and while HUBB UCS endeavors to normalize carrier codes into predictable values there can be exceptions.
| Code | Description |
|---|---|
| 5100 | Application Error |
| 5101 | Application Error |
| 5106 | Impossible to route / Attempt to deliver through retries has failed. |
| 5111 | Application Error |
| 5112 | Application Error |
| 5143 | Application Error |
| 5144 | Application Error |
| 5146 | Application Error |
| 5201 | Application Error |
| 5211 | Application Error |
| 5220 | Application Error |
| 5231 | Application Error |
| 5500 | General Message Send Failure |
| 5501 | General Message Send Failure |
| 5503 | Service Unavailable |
Carrier Reported Service Failures
| Code | Description |
|---|---|
| 5600 | Carrier Service Unavailable |
| 5610 | Carrier Service Failure |
| 5620 | Carrier Application Error |
| 5630 | Carrier Application Error |
| 5650 | Carrier Service Failure |
| 5999 | Unknown error from downstream |
Carrier Errors with Ambiguous Cause
| Code | Description |
|---|---|
| 9902 | Timed out waiting for delivery receipt. The reason a delivery receipt was not received is not known. |
| 9999 | Unknown error from downstream. Carrier reported a failure code that is unknown to HUBB UCS. |