HUBB BOSS Developer Documentation

This API is used to add a new tickets created by customers (CRM Contacts) under the company account in the Service application (Ticketing and project management application provided by HUBB UCS)
Method: Get/Post

Base URL : https://hubbucs.com/site/api/add_ticket

Mandatory Parameters	Sample	Description
key	374593457034859	The company account API key, you can get from company settings > API settings
ticket_project	project XY	The project which will the ticket be created under
ticket_type	support ticket	The type of the ticket/Issue

Optional Parameters	Sample	Description
ticket_summary	String/Text	Summary or title of the ticket
ticket_description	String/Text	Description for the ticket
support_email	String/Text	Email Account used to reply to the customer (it must be a connected Email account)
assign_to_email	email	Email of an active user on the account to be assigned to the ticket
auto_assign	1 or 2	1: will auto assign the ticket to the list of assignee defined in the project (Default value if not sent) 2: will not assign
group_assign	1 or 2	1: will assign the ticket to group id sent below. 0: will not assign to group (Default value if not sent)
group_assign_id	1 or 2	group ID that ticket will assign to .
notify_by_email	1 or 2	1: will notify the ticket assignee (Default value if not sent) 2: will not notify
send_recieve_confirmation	1 or 2	1: will notify the ticket creator/adder that request recieved (Default value if not sent) 2: will not notify
Contact Related Parameters
created_by_user	email	Email of an active user on the account to be marked as the creator of the ticket, Note: if not sent, the contact will be marked as the creator of the ticket
contact_id	876566	the contact id for the Ticket Creator, if exists, the data below will be used to update the contact info
email	newcontact@url.com	email for the new contact, if a contact with the email already exists, the contact will be updated
watchers	Michael Gilbert,jason hook	list of ticket watchers seperated by comma
phone	5645645456	The phone number for the contact, if a contact with the phone already exists, the contact will be updated
create_new_contact	1 or 2	1: create new contact if not exists (Default value if not sent) 2: Don't create new contact if not exists
match_with_email	Possible Values (1 OR 2)	1: Yes match with email (default value), 2 No: dont match with email
match_with_phone	Possible Values (1 OR 2)	1: Yes match with phone , 2 No: dont match with phone (default value)
check_name	Possible Values (1 OR 2)	if set to 1 : Name will be used to search existing contacts as a unique identifier, if set to 2 or not sent(default value): Name will not be used to check existing contacts as a unique identifier
fullname	mike douglas	The Full name for the contact (if exists, firstname and lastname parameters will be ignored)
firstname	mike	The first name for the contact
lastname	douglas	The last name for the contact
new_company_name	company XY	A new company for the contact, which will be created and link the contact to it, if the contact wasn't linked to a company before, if the contact was linked to a company, this will be ignored
facebook	facebook ULR or Facebook name	The Facebook page or name for the contact
twitter	twitter ULR or twitter name	The twitter account for the contact
skype	skype username	The skype username account for the contact
linkedin	Linkedin username	The Linkedin username account for the contact
pinterest	pinterest username	The pinterest account for the contact
googlePlus	googlePlus username	The googlePlus account for the contact
instagram	instagram username	The instagram account for the contact
birthdate	date	Birth Date for the contact ( format YYYY-MM-DD)
source	campaign1	A Friendly name, you can add to know the source of contact, if not exists in the settings, it will be added automatically
contact_status	text	status of contact, if not exists in the settings, it will be added automatically
contact_type	text	Contact type, if not exists in the settings, it will be added automatically
tags	new customer, campaign1, call me	Tags you want to add to the contact to use it later on, add as many tags , split by ","
remove_tags	new customer, campaign1, call me	Tags you want to remove from the contact if the contact already exists , split by ","
notifyToEmail	user1@company.com	If exists, An email will be sent to notify when a new contact added via the API
notifyEmailSubject	New Contact Added	Subject of the notification email for new contacts
contactcollaborator_email	user@email.com	Email for the user to be assigned as the contact Full Access Collaborator on the CRM, it must be a valid email for a valid active user under the company account or will be neglected
contactcollaborator_group	group name	the user group name to assigned contacts to it in a round robin If the parameter "contactcollaborator_email" is sent, this parameter will be neglected and "contactcollaborator_email" will override it
contactcollaboratoronly_email	user@email.com	Email for the user to be assigned as the contact collaborators only on the CRM, it must be a valid email for a valid active user under the company account or will be neglected
contactcollaboratoronly_group	group name	the user group name to assigned contacts to it in a round robin If the parameter "contactcollaboratoronly_email" is sent, this parameter will be neglected and "contactcollaboratoronly_email" will override it
contactowner_email	user@email.com	Email for the user to be assigned as the contact owner on the CRM, it must be a valid email for a valid active user under the company account or will be neglected
contactowner_group	group name	the user group name to assigned contacts to it in a round robin If the parameter "contactowner_email" is sent, this parameter will be neglected and "contactowner_email" will override it
email_notify_owner	Possible Values (1 OR 2)	if set to 1 (default value): a notification email will be sent to the contact owner as well, if set to 2: no notification email will be sent to the contact owner
attachments	Array of Files	you can submit one or more files as array attachments[], if you want to submit attachment files, Must use POST method and Multi-part Allowed files type: (JPG, GIF, BMP, Excel, CSV, Word, Powerpoint, PDF, Text, Zipped file) AND total files size must be less than 100M if one of the files doesn't match this critria it will be ingonred and not saved
address_street	4806 Reppert Coal Road	Street Address
address_city	Bloomfield Township	City Name
address_zipcode	48302	Zipcode Number
address_state	FL or Florida	State name or State Code
increase_number_of_times_contacted	1 or 2	1: (default value) will not increase number of times contacted counter for the contact, 2: will increase the number of times this contact has been contacted

Example:


				Example :  
                        https://hubbucs.com/site/api/add_ticket?key=12134651Gsuid7349&ticket_project=XXXXX&ticket_type=XXXXX[&Optional_parameter1=XXXXX&Optional_parameter2=XXXXX]

				Response : 
                
                        {
                         "message":"success",
                         "ticket_key":"PROJ-654982",
                         "customer_ticket_number":"356594",
                         "contact_id":"95365",
                         "assigned_to":"Name of the assignee"
                         "account_ticket_id":"a sequence number for the ticket under the account"
                        }
                        ------OR------
                        {
                         "error_message":"error message"
                        }